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At LAXMI MOBILE, we are committed to delivering your orders quickly, safely, and reliably across India. We ensure every shipment reaches you on time and in perfect condition.
Please check your Pin Code availability at checkout for faster and free delivery options.
Order Processing Time:
All confirmed orders are processed and dispatched within 48 business hours.
Estimated Delivery Time:
Metro Cities: 2–4 business days
Non-Metro & Rural Areas: 5–7 business days
Next-Day Delivery: Available in select serviceable cities for orders placed before 12 PM (Mon–Thu), subject to stock and courier partner availability.
We deliver to most locations across India, including metros, tier-2 towns, and semi-rural areas.
However, some remote regions may have limited service availability depending on courier logistics and product type.
Once your order has been shipped, you will receive a tracking ID via SMS or Email.
You can track your package in real time by sending your dispatch number (e.g., LMJ24JP01) to our support helpline.
📞 Customer Support: +91-9660942429
📍 Service Hours: 10:00 AM – 9:00 PM (All Days)
Note: Tracking updates may be delayed for certain remote or restricted pin codes depending on courier partner systems.
Prepaid Orders: ✅ Free Shipping
Cash on Delivery (COD):
Free within 3 KM from our dispatch store
₹499/- COD charge (inclusive of all taxes) for locations beyond 3 KM
Orders Below ₹1000: ₹499/- standard delivery charge (inclusive of all taxes)
Available items will be shipped immediately.
Out-of-stock items will be dispatched once restocked at no additional shipping cost.
1. Are there any delivery charges?
Prepaid orders are free. COD orders are free within 3 KM; otherwise, a ₹499/- flat fee applies.
2. How long does delivery take?
2–7 business days depending on your city and logistics partner.
3. Can I get Next-Day Delivery?
Available for select pin codes if the order is placed before 12 PM (Mon–Thu). Not available on weekends or public holidays.
4. Can I change my delivery address after placing the order?
Address changes are allowed before dispatch only. Once shipped, no modifications are possible.
5. Are prices inclusive of taxes?
Yes. All prices include applicable taxes and GST. A valid GST invoice will be provided with your order.
6. Why might my delivery be delayed?
Delays may occur due to stock availability, courier network constraints, weather conditions, or festive load.
At LAXMI MOBILE, we value customer satisfaction and transparency.
Our return and replacement process ensures fair handling for both buyers and sellers. Please read the policy carefully before making a purchase.
Return Window:
Returns are accepted within 1 day of purchase.
Condition for Return:
Product must be unused, sealed, and in its original packaging.
Handset must not be activated, registered, or tampered with.
Point of Return:
Returns should be made to the same Laxmi Mobile store or outlet where the purchase was made.
Documentation Required:
A valid purchase invoice (bill) is mandatory.
Return eligibility will be determined after physical inspection and mutual agreement between buyer and seller.
Important:
Opened or activated devices are not eligible for return or exchange, except when officially declared as DOA (Dead on Arrival) by the brand.
Brand Policy Compliance:
All DOA cases will be handled strictly under the official brand guidelines.
DOA Certificate Process:
Visit the nearest brand-authorized service center.
Obtain a DOA certificate confirming that the device was faulty upon arrival.
Replacement or Upgrade:
Upon submission of a valid DOA certificate, the brand will issue a replacement or upgrade as per their terms.
LAXMI MOBILE acts as a facilitator and is not liable for replacement unless confirmed by the brand.
Requests without valid documentation or inspection will not be processed.
Accessories, software, or bundled items once unsealed are non-returnable.
Physical damage, liquid damage, screen cracks, or tampering voids the eligibility for return or refund.
Refunds (if applicable) will be issued only after brand/seller verification and credited to the original payment method within 7–15 business days.
For any assistance or clarification, please reach out to:
LAXMI MOBILE
📍 Amer Rd, Govind Nagar West, Brahampuri, Jaipur – 302002
📞 +91-9660942429
🕒 10:00 AM – 9:00 PM (Open All Days)
