🔁 Return Policy – LAXMI MOBILE

At LAXMI MOBILE, customer satisfaction and transparency are at the heart of everything we do. We ensure every customer gets genuine products and fair service, while also protecting the interests of our sellers and partners.
Please read the return policy carefully before making a purchase.

📦 1. General Returns

Return Window:
Returns are accepted within 1 day from the date of purchase.

Condition of Product:

• The handset must be unused, sealed, and in its original packaging.

• The mobile phone must not be activated, registered, or tampered with in any way.

Point of Return:
All returns must be made at the same store or outlet where the product was purchased.

Documentation Required:

• A valid purchase invoice (bill) is mandatory.

• The return request will be processed only after physical verification and mutual agreement between the buyer and seller.

Important Note:
Products once opened, activated, or unsealed are not eligible for return or exchange, unless officially categorized as DOA (Dead on Arrival) by the brand.

⚠️ 2. Dead on Arrival (DOA) Policy

Brand Policy Compliance:
All DOA cases will be processed strictly as per the respective brand’s official DOA policy (Apple, Samsung, Vivo, Oppo, etc.).

DOA Certification Process:

1. Visit the brand-authorized service center within the stipulated period.

2. Obtain a DOA certificate clearly mentioning the issue and confirming the handset was faulty on arrival.

Replacement / Upgrade:

• Once the brand verifies and issues a valid DOA certificate, the handset will be replaced or upgraded as per brand guidelines.

• LAXMI MOBILE will facilitate the process but is not directly liable for replacement unless the brand confirms DOA eligibility.

📝 3. Additional Terms & Conditions

• Requests without proper documentation or physical verification will not be accepted.

• Accessories, software, or bundled items once unsealed are non-returnable.

• Any physical damage, liquid damage, cracked screens, or signs of tampering voids the return policy.

• Refunds (if applicable) will be processed only after inspection and confirmation from both the seller and the respective brand.

• Refunds, if approved, will be credited to the original payment method within 7–15 working days after approval.

📞 Need Assistance?

For any questions, clarifications, or support related to returns or DOA cases, please contact us:

LAXMI MOBILE
📍 Amer Rd, Govind Nagar West, Brahampuri, Jaipur – 302002
📞 +91-9660942429
🕒 10:00 AM – 9:00 PM (Open All Days)